Returns and Exchanges Policy
At Fashbur, we are committed to offering you high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email address support@fashbur.com.
1. General Returns and Exchanges
- If you are not entirely satisfied with your purchase, you have 30 days from the date you received your order to request a return or exchange. After this period, we unfortunately cannot accept your request.
- Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.
2. Returns and Exchanges Procedure
To initiate a return or exchange, follow these steps:
- Contact us by email at support@fashbur.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.
- Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.
- Ship the item to the address provided. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.
- Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, we will proceed with the refund or exchange.
3. Refunds
- Refunds will be processed within 2 days of receiving the returned item. The refund will be issued via the same payment method used for the original purchase.
- Original shipping costs will not be refunded, except in the case of a defective product or an error on our part.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at support@fashbur.com. We will cover the return shipping costs and arrange for a prompt refund or exchange.
5. Contact Us
If you have any questions or concerns about our returns and exchanges policy, or need assistance returning an item, feel free to contact us at the following email address: support@fashbur.com
5. Contact Us
If you have any questions or concerns about our returns and exchanges policy, or need assistance returning an item, feel free to contact us at the following email address: support@fashbur.com
At Fashbur, we strive to ensure your satisfaction at every step of your shopping experience. Thank you for trusting our brand — we are committed to resolving any issue quickly and efficiently, while providing you with exceptional quality products.