At fashbur.com, your privacy matters to us. This Privacy Policy explains what information we collect when you visit fashbur.com or shop with us, how we use it, and how we keep it safe. By using our website, you agree to the practices described below.
1. Information We Collect
When you shop with us, we may collect:
- Personal details: your name, email address, phone number, and billing and shipping address.
- Order details: the products you purchase, sizes, and order history.
- Payment details: payments are handled by secure third-party payment providers. We do not store your full card information.
- Communications: any messages you send us by email or through our contact form.
- Technical data: your IP address, browser type, device, and how you use our website, collected through cookies.
2. How We Use Your Information
We use your information to:
- process, ship, and deliver your orders;
- handle returns, exchanges, and refunds;
- respond to your questions and provide customer support;
- send you order confirmations and shipping updates;
- improve our website, products, and services;
- prevent fraud and keep our store secure;
- send you news and special offers, only if you have subscribed. You can unsubscribe at any time.
3. Sharing Your Information
We never sell or rent your personal information. We only share it with trusted partners who help us run our store, such as:
- payment providers, to process your payments securely;
- shipping and delivery companies, to deliver your orders;
- hosting and email services, to operate our website and communicate with you;
- analytics and advertising services, only if you accept these cookies.
These partners only receive the information they need to do their job and are required to protect it.
4. Cookies
We use cookies to make our website work properly, remember the items in your cart, and understand how visitors use our store. With your consent, we may also use cookies to show you relevant ads. You can accept or refuse non-essential cookies through our cookie banner and change your choice at any time.
5. How We Protect Your Information
We use secure connections (HTTPS) and trusted payment systems to protect your data. While no method of transmission over the internet is 100% secure, we take reasonable measures to keep your information safe.
6. How Long We Keep Your Information
We keep your information only as long as necessary to complete your orders, provide customer support, and meet legal and accounting requirements. Newsletter information is kept until you unsubscribe.
7. Your Rights
You have the right to:
- access the personal information we hold about you;
- ask us to correct or update it;
- ask us to delete it;
- object to or limit how we use it;
- withdraw your consent to marketing at any time.
To make a request, simply email us at support@fashbur.com. We will respond as quickly as possible, and within 30 days at the latest.
8. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Email: support@fashbur.com
Phone: +44 15 1936 3213
Address: 45 Thingwall Rd, Irby, Birkenhead, Wirral CH61 3UE، United Kingdom